MUL-T-LOCK® MECHANICAL AND E-CYLINDER
• Mul-T-Lock® cylinders must be installed correctly into freely operating locks. A misaligned door or poorly installed lock will cause an unnecessary load and friction that can damage cylinders.
• Never paint any external or internal part of a cylinder, and do not hose or chemical wash.
• MECHANICAL Mul-T-Lock® Cylinders must be frequently lubricated with Mul-T-Lock® liquid lubricant. The frequency of lubrication required will depend upon weather, environment, cylinder usage and location. All cylinders must be lubricated at least twice per year. However, cylinders in particular conditions (such as those used on external doors) must be lubricated at least four times per year and whenever users experience difficulty in turning or inserting keys. Use only Mul-T-Lock® special lubricant. Please note that separate rules for lubrication apply to Mul-T-Lock’s® CLIQ® e- cylinders (see below).
MUL-T-LOCK® KEYS & CYLINDERS IN A MASTER KEY SYSTEM
When Mul-T-Lock® keys and cylinders are part of a master key system, extra care is needed.
All Mul-T-Lock® keys related to a master key system must carry a designation marking, and may only be used in the cylinder for which it is intended. If a Mul-T-Lock® key fails to operate the cylinder(s) it is intended to open, the first action should be verification of key designation to ensure that the appropriate key has in fact been used. When in doubt, contact your authorized Mul-T-Lock® dealer.
• Mul-T-Lock® Keys related to a master key system must be carefully distributed to the appropriate key holders. Accurate and up-to-date records of key distribution should be maintained at all times by the end user to ensure that master key system owners know exactly how many of each key for their system is in circulation and who is in possession of each one.
• Cylinders must be frequently lubricated (See Mul-T-Lock® Cylinders section above).
• Additional Mul-T-Lock® master key system keys may be obtained only from the original authorized Mul-T-Lock® dealer that originally installed the master key system. If a change in the authorized Mul-T-Lock® dealer selected to maintain your master key system is needed, contact Mul-T-Lock® USA, Inc. for proper procedure instructions.
Failure to follow these procedures will void any warranty.
MUL-T-LOCK® CLIQ® SMART KEYS
CLIQ® keys must be kept dry and be free of moisture, dirt and debris before insertion into a CLIQ® cylinder. Should CLIQ® keys come into contact with any liquid, allow keys to dry completely before attempting to insert it into a CLIQ® e-cylinder.
Limited Warranty and Conditions of Sale refer to Mul-T-Lock® USA, Inc. as “Mul-T-Lock®”; a genuine Mul-T-Lock® branded product(s) or offerings by Mul-T-Lock® USA, Inc. as “Product” or “Products”; authorized Mul-T-Lock® dealer, wholesaler or other direct buyer as “Authorized Dealer”; the end user where Mul-T-Lock® Product is installed as “End User”; Limited Warranty as “Warranty”.
LIMITED WARRANTY
Mul-T-Lock® hereby warrants Product to be free of defects in material and/or workmanship for a period of *One (1) year for SMARTair®, SMARTair® E-Motion Locks, Traka 21 (not including fobs or seals), Code Handle®, & Electric Strikes and *Two (2) years for all mechanical products and CLIQ®, from the date of original purchase for use, subject to the terms and conditions indicated below.
For additional Warranty information or Warranty claim service, contact Mul-T-Lock® Customer Service at (973) 778-3320. In the event of a defect in material or workmanship during the Warranty period, Mul-T-Lock® will repair or replace (at its option) the Product under the conditions of this Warranty, this action being the sole remedy available under this expressed Warranty.
In order to initiate a review for eligibility of Warranty claim, End User must first return the Product to Mul-T-Lock®, through the Authorized Dealer from whom the Product was purchased. This return must follow Return Procedures as outlined on pages 217-219 be accompanied by proof of initial purchase from the Authorized Dealer. All shipping, handling, travel, service call and/or other incidental and/or related charges are payable by End User or Authorized Dealer only and are not included in this limited warranty.